Headway’s clinical leadership team, in partnership with our provider network

Our clinical leadership team is made up of practicing clinicians who relate to our provider network first-hand. These individuals are intimately familiar with both the clinical and administrative sides of running a practice, from accepting insurance, to managing clients and cases, and everything in between, making it possible to best advocate for our provider community.

In service of our mission to increase access to quality in-network mental health care, our clinical team helps to build systems and processes that empower clinicians and their practices while offering high-quality clinical guidance.

Headway is a free service that makes it easier and more profitable for therapists and psychiatrists to accept insurance.

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Meet the team

Jeff Gould, M.D. (he/him)

Sr. Medical Director, Head of Clinical

Dr. Gould is a board-certified adult and forensic psychiatrist. In his role as Medical Director at Headway, he works with the clinical team to ensure that the clinical care delivered at Headway is of the highest evidence-based standards. Prior to joining Headway, he managed clinical care and quality standards across hundreds of programs in a variety of settings including as Chief Physician of a large multi-state psychiatric hospital network and Department Chair at a Sutter hospital in the Bay Area. He also worked as the Behavioral Health Medical Director at Wheel and the Chief Medical Officer at Aware Healthcare. Dr. Gould is an Assistant Clinical Professor UCSF where he teaches and provides consultation to the courts on a wide variety of topics involving the interface between psychiatry and the law.

Practice specialties: Psychotic and mood disorders, psychopharmacology, civil and criminal litigation assessments

Practice status: Not currently accepting new patients

Innocent Turner (she/her), LCSW

Clinical Strategy Lead

Innocent is an expert in direct care, case management, and utilization management. In her role at Headway, Innocent works to deliver on Headway's promise to providers: take the stress out of navigating insurance so that clinicians can focus on providing care, she ensures the provider platform is optimized for a positive experience for clinicians. Her entire career has focused on improving the quality of life for others. Early on, she worked at a residential treatment facility for children. She moved into clinical practice and developed other therapists’ skill sets. Finally, she focused on utilization management in hospital and insurance settings, making sure patients receive the level of mental health care needed to reduce symptoms and improve overall well being. 

Practice specialties: Adolescent and Young Adults, Mood and Stress Related Disorders, PTSD, family and relationships

Practice status: Actively accepting new patients in Pennsylvania and Delaware

Sarah Scheimreif (she/her), LCSW, CPC, CDEO

Clinical Lead Medical Billing and Coding

With 27 years of clinical experience across a multitude of environments and levels of care, Sarah operates as the medical coding specialist at Headway. She has extensive knowledge of billing and insurance procedures, and enjoys helping other providers understand and navigate every aspect of billing, coding, and clinical documentation necessary for success. Previously, Sarah was a clinical director and program director of other community mental health practices and has run her own private group practice. She has developed effective programs that positively impact the lives of those in need by establishing quality assurance systems according to both Medical Assistance and Medicare standards.

Practice specialties: Depression, anxiety, trauma, co-occurring diagnoses (medical, mental health, substance abuse, and intellectual disabilities). Provided to children, adolescents, and adults, by way of individual sessions and Christian counseling

Practice status: Although Sarah maintains licensure in both Pennsylvania and Florida, she is only currently accepting clients in her private practice in Pennsylvania.

Dr. Cary Crall (he/him), MD

Medical Director

Dr. Cary Crall is a board-certified adult psychiatrist. In his role as Medical Director at Headway, he works with the clinical team to ensure clinical care delivered through Headway is held to the highest evidence-based standard. In addition to his work at Headway, Dr. Crall is the Associate Medical Director at the Massachusetts General Hospital Department of Psychiatry. In addition, as faculty at Harvard Medical School, he enjoys mentoring and supervising trainees in specialty areas including management of OCD, minority stress, and LGBTQIA+ mental health. His research interests include psychosocial well-being of medically frail adolescents and the intersection of minority stress with emotional well-being and social functioning.

Practice specialties: LGBTQIA+ mental health, transitional age youth and college mental health, telepsychiatry, psychopharm for OCD, integrated care models

Practice status: Actively accepting patients age 18+ in Massachusetts

Natalia Tague (she/her)

Clinical Lead, Clinician Engagement

Natalia is a Licensed Professional Counselor, Approved Clinical Supervisor and Certified Clinical Trauma Professional. As the Clinical Lead of Clinician Engagement at Headway, she is working to build a strong, supportive provider community that allows for excellence in clinical care as well as ongoing provider peer support. Prior to joining Headway, Natalia has provided therapy in a variety of settings, including: schools, homes, domestic violence shelters, medical clinics, and more. She previously served as the Clinical Director of an international EAP agency, and as the Director of Clinical Services over several behavioral health programs in a public health agency.

Practice specialties: Anxiety, couple & family work, domestic violence, sexual trauma

Practice status: Currently maintains a waitlist and a reduced caseload

Michael Heckendorn (he/him)

Clinical Lead, Clinician Education

Michael is a Licensed Professional Counselor, Nationally Certified Counselor and active Headway provider. In his role as the Clinical Lead for Clinician Education, he develops educational frameworks and structures to assist clinicians throughout their journey with Headway. This includes onboarding new providers, offering continuous practice guidance, and delving into the realm of clinical best practices. As a therapist, Michael has worked in a variety of settings, including: private practice, k-12 schools, universities, and community mental health. Prior to joining Headway, he led clinical education at a teletherapy start-up focusing his efforts on best practices in remote clinical care.

Practice specialties: Adolescent and young adult mental health, anxiety, anger management, parenting adolescents, new paternal support, teletherapy

Practice status: Currently maintains a waitlist and a reduced caseload

Mike Arevalo, Psy.D. (he/him)

Clinical Lead, Product

Dr. Mike Arevalo is a clinical psychologist who has experience providing evidenced-based treatments for a broad spectrum of mental health conditions. He has worked in a wide variety of clinical settings including: university counseling centers, community mental health clinics, group and individual private practice, and hospitals such as the Veterans Affairs Medical Center and Kaiser Permanente. Dr. Arevalo has a profound commitment to utilizing digital health tools to expand access to care. Prior to joining Headway, he worked in clinical product developing digital therapeutic treatments for depression and anxiety.

Practice specialities: Mood and Anxiety Related Disorders, Trauma, Grief, ADHD, Relationship Issues, Life Transitions, Anger Management

Practice status: Currently maintains a waitlist and reduced caseload


Julia Jarrold, LCSW. (she/her)

Clinical Lead, Patient & Provider Experience

Julia is a Licensed Clinical Social Worker with training in trauma modalities, specifically, Internal Family Systems (IFS) and Eye Movement Desensitization and Reprocessing therapy (EMDR). As the Clinical Lead for Patient and Provider Experience, she’ll work to improve and maintain the experience of patients and providers on our platform. As a trauma therapist, Julia embraces paradigm shifts in care modalities and formats and holds a deep commitment to expanding mental health care access, community care and equity. She has worked in both traditional settings, like clinics and outpatient programs, and nontraditional settings, like clubhouses. Prior to joining Headway, Julia led clinical safety efforts and created clinical content for a digital mental health start up while maintaining a private practice. While working at Headway, she maintains her private practice and is a proud active Headway provider.

Practice specialties: Anxiety, Grief, Trauma, Depression, Life Transitions & Relationship Issues

Practice status: Currently maintains a waitlist and reduced caseload

Dr. Nicole Christian-Brathwaite (she/her), MD

Clinical Consultant 

A nationally recognized Board-Certified Adult, Child, and Adolescent Psychiatrist, Dr. Nicole oversees Headway’s medical and clinical quality, compliance, and strategy programs. She has a passion for teaching about racial trauma, childhood trauma, delivering trauma informed care, improving the mental health of youth, and supporting marginalized populations. Dr. Nicole is a member of the Board of Directors of Postpartum Depression Fund of Massachusetts and New England Council of Child and Adolescent Psychiatry (NECCAP) where she serves as the Diversity Chair. Dr. Nicole is also a member of the Medical Advisory Board for Pro-Football Hall of Fame Health and is frequently featured in The Boston Globe, NPR, The New York Times, The Roland Martin Show, The Washington Post, The Wall Street Journal and numerous other publications. She has delivered Grand Rounds on topics that include Developmental Trauma, Racism in Mental Health, Supporting the Wellness of Educators, and Adverse Childhood Experiences at MGH, Mayo Clinic, University of Kansas, Einstein Hospital, Boston Children’s Hospital and many others.

Practice specialties: Child, Adolescent, and Adult Psychiatrist, specializing in trauma informed care, maternal mental health, racial trauma, telepsychiatry, and school based mental health, sports related mental health

Practice status: Actively accepting patients of all ages in Massachusetts