Laymen's unofficial terms of service and privacy policy.

We've built Headway with the patient in mind (we're patients as well as Headway users, as well), so we provide a short laymen's guide to our terms of service. If you want to read the real, actually-legally-binding-thing that people tend to gloss over, that's below, too.

  • By submitting your information to us, you understand we're going to submit it and share it with relevant insurance companies and the clearinghouses and software companies that sit between our computers and their computer.
  • We make best estimations and interpretation of your benefits, but we can't be completely and utterly certain of our interpretation. Even if hypothetically we could be certain of our interpretation, insurance companies have been known to suck and are notorious for pulling the rug out of their customers. Remember, we're patients too, so we feel your pain.
  • You understand it's a crime to willfully misrepresent yourself when it comes to the serious business of insurance--especially insurance claims.
  • We try to make claims filing as easy, fast, efficient, and transparent as possible. Unless we make a crazy negligent screwup filing your claims for you, you can't sue us.
  • It's an honor to work for you, and we aim to live up to that honor.

Therapymatch, Inc. Terms of Service and Privacy Policy

1. Terms

It is our sincere hope that you love using us. We mean it when we say that it's an honor to serve you and do the meaningful work that we do. This document contains important decision that you need to bear in mind before making any decisions.

By accessing the website at headway.co, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on therapymatch inc.'s website (alternatively, THE WEBSITE) for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on Therapymatch, Inc.'s website;
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by therapymatch inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on therapymatch inc.'s website are provided on an 'as is' basis. therapymatch inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, therapymatch inc. (alternatively, THE COMPANY, or WE) does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. Any figures, numbers or other testimonies found in the site should not be construed as promises that you will obtain similar results.

4. Limitations

In no event shall therapymatch inc., its representatives, or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on therapymatch inc.'s website, even if therapymatch inc. or a therapymatch inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials (incl. Claims and Benefits Transactions)

When you submit invoice forms for the purpose of filing claims or other personal and medical informaiton for purposes of other health transactions (namely claim status enquiries or benefit lookups), you grant us permission to communicate this patient health information to relevant insurance companies and other transmitting intermediaries (insurance clearing houses, software services that may interface directly with insurance companies and/or clearing houses). You also grant us permission to follow up on on any claims filing via claims status transactions as well as over the phone with counterparty health agencies we deem necessary for accomplishing transactions successfully and expediently. We value and respect customer privacy, and will only share this PHI with these health agencies and intermediaries we deem necessary for succesfully and expediently filing claims.

In submitting appointment and invoice forms, health insurance member data, or for us for the purposes of filing claims we are merely acting on your behalf ("translating"). While we take reasonable measures to ensure the accuracy of these translations, you are solely accountable for their legitimacy and accuracy, and are solely responsible for legal and financial reprecussions of submitting fradulent, illegitimate, or inaccurate information. Insurance fraud is a Federal crime. You acknowledge that any form purported to be an official invoice from your therapist has been electronically signed and is accurate to the best of your knowledge.

In using our site, including for purposes of filing reimbursement claims and looking up benefits, you indemnify us against financial loss real or unrealized, liabilities, claims, demands and expenses, including attorney’s fees that may result from use of our site or persons from the company. The foregoing indemnification obligation does not apply to liabilities, claims and expenses arising as a result of our own gross negligence or intentional misconduct.

In submitting claims or medical information, we take reasonable measure to ensure the accurate translation of information to appropriate fields, submission of such information to appropriate recipients. We do not make any promises to you or other parties with whom we may communicate that the underlying information we translate is accurate

Our website includes content provided by third parties. All such statements and opinions expressed by those third parties are solely their opinions, and thus we are not responsible or liable for their accuracy.


We provide our interpretation of health benefits as a courtesy convenience, and it ought not be construed as advice or certainty of facts, and we are in no way liable for any incorrect estimations or interpretations, including but not limited to in and/or out of network coverage (for any and all medical services), benefit amount, reimbursement percentage, likelihood of reimbursement.

WHILE WE HOPE THE CONTENT IS USEFUL IN YOUR MENTAL HEALTH JOURNEY, THERAPYMATCH IS NOT A DOCTOR, THERAPIST, LICENSED MEDICAL PROFESSIONAL, ACCREDITED BILLING SPECIALIST, OR REPRESENTATIVE OF ANY PARTICULAR INSURANCE COMPANY. Our site is not intended as a substitute for, nor does it replace, professional medical advice from a licensed provider. Likewise, it does not replace or substitute for communication or contracts you may or may not have with any insurance company. You should consult your own legal counsel, tax advisor, or business advisor on any decision in those relevant domains.


Headway's services are only for use in the state or states in which the providers listed on the site are licensed. If you see a provider through Headway, you represent that you are located in one of the states listed in the Provider's Headway profile as a state where the provider is licensed.

6. Links

Therapymatch, Inc. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by therapymatch inc. of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Therapymatch, Inc. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New York and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Therapymatch, Inc. is owned and operated within the United States, and the company intends its Content to be used by persons within the United States. We do not promote the use of the website outside the United States

Protected Health Information, Privacy Policy

Your privacy is important to us.

It is therapymatch inc.'s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information--including personal health information-- by lawful and fair means and, where appropriate, with the knowledge or consent of the individual.
  • By submitting such information you authorize Therapymatch inc. or its designated representatives to enage with insurance companies, insurance clearinghouses, (or any representatives or intermediaries of such agents) on your behalf to execute benefit lookups, claims, claim status investigation, and other reasonably related ancillary actions on your behalf.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • You acknowledge that you are engaging with a young startup website that is 'in Alpha' and as such understand that entails elevated risks and thus an elevated threshold for what constitutes unreasonable or negligent behavior.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • By visiting our site--even when you have not formally signed up-- you are effectively a user, and thus consent to all provisions applicable to a user.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. therapymatch inc. may change this privacy policy from time to time at therapymatch inc.'s sole discretion.

If you're experiencing emotional distress, the resources below provide free and confidential support 24/7. If this is an emergency, call 911.
Suicide Prevention Lifeline
Call 1-800-273-8255
Crisis Text Line
Text HOME to 741741